Fun HP communication

My mom's HP laptop has started occasionally having a small problem with the screen flickering, so I thought I would e-mail them about it while the computer is still (possibly) under warranty.
HP's tech support is mostly ran out of India. I haven't had the issues most people have with tech support from India, but HP's is ridiculous. They hardly know English.

Anyway, they somehow started sending me some other guy's responses. Here is a fun little bit of communication between HP and I (regarding some third guy's issue)

First: Guy sends in his problem/help request

"problem description : When turn on the computer, it beeps, one long and
two short. The computer screen stays blank...reboot a couple of time it
may turn on back. No display.
troubleshooting : In less than two years of purchase, we have it fixed at
HP Singapore twice and changed the mother board twice. Same problem
happened before.
setting changes : In less than two years of purchase, we have it fixed at
HP Singapore twice and changed the mother board twice. Same problem
happened before. Do have document support. "

Second: HP e-mails him and says to do a hard reboot or it could have to do with the RAM or AC adapter.

Third: The guy replies saying that it doesn't work.

"Thanks for the reply and I have tried removing the RAM and put them back.
The computer is still not on or the screen is still blank. The adaptor is
working fine as the blue light on the notebook AC input is on. Needs
further solution. Thanks,"

Fourth: HP e-mails me saying that Byron is screwed:

"

I understand that you own an " HP Pavilion dv2004tx Notebook PC " and presently are experiencing an issue with Beep Code :- 1 long, 2 short .

I appreciate the fact that you have forwarded your concerns and given me a chance to assist you with this issue. We cherish the opportunity to serve you and always strive towards rendering excellent customer service.

The given troubleshooting steps did not resolve the issue.

I have check all the details in our database and your unit is out of warranty. It seems like hardware issue so fixing this issue it is chargeable service for you .

May I request to you please visit our nearest HP authorized service centre."

Fifth: I e-mail them back and to inform them of the mix up:

"I am not Byron and I did not have this question. I recently sent an e-mail to customer support, but not this one.
You might want to forward your response to the actual Byron and check what is up with this address mix up..."

Sixth: HP responds and wants to make it really clear (to me) that Byron is screwed.

"

I understand that you own an “HP Pavilion dv2004tx Notebook PC” and presently are experiencing an issue with display.

This appears to be a hardware issue with your unit and it may need a service. If the notebook is within the HP Warranty limit, the process will be free of cost. However, if the warranty period for the PC has expired, you will be charged for the same.I gone through our database it shows your product is out of warranty.

However, I would like to help you perform some troubleshooting steps before we conclude on it. I appreciate your patience.

I will refer a document on our HP web site which has all the troubleshooting steps to be performed to resolve this issue. Instead of sending this document in a text format, we are referring you to the Web, where this information is easier to read with graphics."

Seventh: I become frustrated.

"you are still sending these responses to the wrong person. I am not Byron and I did not contact you regarding this issue. Please stop e-mailing me regarding this issue.

I AM STILL NOT BYRON."

Eighth: HP says they are sorry:

"I have gone through your replay. I have understood that previous mail replies were forwarded to you instead of our other customer.

Andrea, I apologize for the inconvenience caused to you. Due to some technical issue, mail replies were misrouted to you. I hope you understood. I assure you that, you will not be get disturbed by such issue by our mails again."

Ninth: They wait about three minutes and then inform me that Byron is not responding.

"Hello Byron,

This e-mail is a follow up to your recent e-mail experience regarding your HP Product.

This is to verify if the issue with the motherboard/ display with your " HP Pavilion dv2004tx Notebook PC " is resolved or not. As we have not heard from you since our last communication, this e-mail is to verify the status of the issue. If your issue has not been resolved, please respond to us with a detailed description of the steps you tried and the results. We will be glad to assist you further.

Our goal for this program is to provide an efficient and helpful e-mail support experience, and so we would like to be sure that the issue has been completely resolved from your perspective."

It goes on some more, but that's about the gist of it. Blech.